Welcome to Finsbury Park Flowers. These Terms & Conditions govern your use of our website and any orders placed with us for online flower delivery within Finsbury Park and the surrounding areas. By placing an order through our website, you agree to be bound by these Terms & Conditions. Please read them carefully before placing an order.
In these Terms & Conditions:
These Terms & Conditions apply to all members of the public, both individuals and businesses, ordering for delivery within Finsbury Park and nearby areas.
Orders can be placed online at any time, 24/7. Our core service focus is convenient and reliable flower delivery in Finsbury Park and the surrounding community. To purchase products, browse our online shop and select your preferred floral arrangements. Once satisfied, add the products to your basket and proceed to checkout.
During checkout, you will be asked to provide accurate recipient and delivery details. Please ensure all information, including the delivery date, address, and contact information, are correct. Incomplete or incorrect details may result in delayed or failed delivery.
After submitting your order, you will receive an order confirmation page and/or confirmation number on the website. This serves as acknowledgment of your order. We will also send you confirmation of receipt via electronic means to your nominated method (such as an account log or SMS). This does not yet constitute acceptance of your order.
Formal acceptance of your order occurs only when we dispatch the flowers for delivery. We reserve the right to refuse or cancel any order prior to dispatch for reasons such as stock unavailability, payment issues, or suspicion of fraud. In such cases, you will be notified, and if payment has already been made, it will be refunded promptly.
All flower arrangements are subject to seasonal availability. While we strive to display accurate product information and real-time availability, some flowers may be out of stock or unavailable due to circumstances beyond our control. In such cases, we reserve the right to substitute products with similar items of equal or greater value and suitability, while maintaining the overall appearance and theme of the chosen arrangement. We will make every effort to inform you of any major substitutions before delivery.
All prices on our website are listed in Pounds Sterling (£) and include VAT at the current applicable rate, unless otherwise stated. Delivery fees will be specified at checkout based on the postcode and delivery date. Prices are subject to change at our discretion, but such changes will not affect any orders already accepted and paid for.
We accept secure electronic payments through our online checkout process. Available payment methods typically include credit or debit card, and any other methods displayed on our website at the time of your order. You represent and warrant that you are authorised to use the chosen payment method.
Payment must be received in full before your order is accepted and processed. No dispatch or delivery will occur until successful payment confirmation. In the event of payment failure, we reserve the right to suspend or cancel your order.
Our flower delivery service covers Finsbury Park and selected nearby areas, as detailed at checkout. Delivery times are typically during the working day, although we endeavour to accommodate preferred delivery windows when specified. However, delivery times cannot be guaranteed due to variable factors such as traffic, weather, or unforeseen circumstances.
It is your responsibility to ensure that someone is available at the delivery address to receive the flowers at the scheduled time. If no recipient is available, our delivery team will aim to leave the order with a neighbour, in a safe place, or follow other instructions provided. Finsbury Park Flowers cannot accept liability for failed deliveries when incorrect details are provided or no safe alternative exists. In such circumstances, you may need to arrange re-delivery at an additional charge.
You may cancel or amend your order up until the point where the order begins to be prepared for dispatch. To initiate a cancellation or amendment, please contact us as early as possible, quoting your order number and relevant details so we can assist promptly.
Due to the perishable nature of flowers and the personalisation of certain products, orders that have already been processed, prepared, or dispatched cannot be cancelled, amended, or refunded, except in accordance with your statutory rights.
Fresh flowers are highly perishable and require proper care upon receipt. We are committed to providing high-quality blooms and take great care in preparing every order. Upon delivery, please inspect your flowers and notify us immediately (preferably on the same day) if you believe the product is defective, damaged, or not as described. Photographic evidence may be required to assess the issue.
At our discretion, if a genuine quality or service problem is identified, we may offer to resend the flowers, provide a full or partial refund, or another suitable resolution as appropriate. Refunds will only be provided to the original payment method used for the order. Our quality guarantee does not extend to issues arising due to neglect after delivery or incorrect delivery details provided by the customer.
Finsbury Park Flowers shall not be liable for any failure to perform our obligations under these Terms & Conditions where such failure is caused by events outside our reasonable control, such as natural disasters, severe weather, strikes, acts of terrorism, or interruptions to supply chains. We are also not liable for any indirect or consequential losses, including but not limited to lost profits, business interruptions, or loss of opportunity.
Our total liability to you under these Terms & Conditions (whether in contract, tort, or otherwise) shall not exceed the total amount paid for the relevant order. Nothing in these Terms & Conditions limits or excludes our liability for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation, or other liability which cannot legally be limited by UK law.
You agree to use our website and services only for lawful purposes and in accordance with these Terms & Conditions. You are responsible for maintaining the confidentiality of any account details or order information. You must not misuse our website by knowingly introducing viruses or other malicious software, or by attempting unauthorised access to our systems.
All content on our website, including images, product descriptions, text, graphics, design, and logos, remain the property of Finsbury Park Flowers or our licensors. You may not reproduce, distribute, or use our intellectual property without prior written permission.
We are committed to protecting your privacy and complying with applicable data protection laws. Any personal data you provide during the order process will be processed in accordance with our Privacy Policy. We will not share your information with third parties except as required to deliver our services or in accordance with the law.
We reserve the right to update or change these Terms & Conditions from time to time to reflect new products, services, legal obligations, or business practices. Any updates will be posted on our website, and your continued use of the site and services will be deemed as acceptance of the updated terms. The date of the last revision will be stated at the bottom of this page.
If any provision of these Terms & Conditions is found to be invalid, illegal, or unenforceable by a court or competent authority, that provision shall be deemed severed from the remainder, which will continue in full force and effect.
These Terms & Conditions (and any disputes or claims arising from or related to them) are governed by and construed in accordance with the laws of England and Wales. You and Finsbury Park Flowers both agree to submit to the exclusive jurisdiction of the courts of England and Wales.
These Terms & Conditions, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Finsbury Park Flowers with respect to your use of the website and flower delivery service. No other verbal or written representations shall apply, unless otherwise agreed by both parties in writing.
If you have any questions, concerns, or require assistance with these Terms & Conditions, please use the contact channels available on our website. Our team is committed to providing excellent customer support and enhancing your flower delivery experience throughout Finsbury Park and the local area.
Last revised: June 2024.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Finsbury Park, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Finsbury Park.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
